Cancellation and Refund Policy

Effective Date: July 03, 2025

1. Cancellation Policy

Orders once placed can only be cancelled within 24 hours of placing the order, provided the service/product has not yet been processed or dispatched. To request a cancellation, please contact us via email at info@diligencetech.com or call us at +91-8806844844. If the order has already been processed or shipped, it cannot be cancelled.

2. Refund Policy

A. Digital Products / Services

Once a digital product/service (such as a software license, downloadable content, or subscription) is delivered/activated, no refund will be provided. In case of issues with the product/service, please contact our support team. Refunds may be granted at the sole discretion of Diligence Tech after proper investigation.

B. Physical Products

If the product is damaged or defective on arrival, a replacement or full refund will be initiated after verification.
Refunds will only be processed for:
– Incorrect item delivered
– Product not delivered within 15 days
– Order cancellation within the allowed window

3. Refund Process

Once your request is approved, the refund will be processed within 7–10 business days. The refund will be made via the original method of payment (e.g., Razorpay gateway). You will be notified via email when the refund has been initiated.

4. Non-Refundable Items

– Services already availed
– Digital downloads once delivered
– Products/services bought under promotional offers
– Customized or personalized products

5. Contact for Support

For cancellation and refund requests, you can reach us at:

Email: info@diligencetech.com
Phone: +91-8806844844
Address: G-301, Regalia Avenue, Bavdhan, Pune-411021, Maharashtra, India

Disclaimer

Diligence Tech reserves the right to modify or update this policy at any time without prior notice. Please review it periodically.

About DiligenceTech

DiligenceTech is a leader in edge connectivity, industrial computing, and network infrastructure solutions for enabling connectivity for the Industrial Internet of Things. With over 35 years of industry experience, DiligenceTech has connected more than 102 million devices worldwide and has a distribution and service network to serve customers in more than 85 countries.
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